Customer Support will guide you on what details to provide which will help us in tracing the cause. If the repeated test DOES NOT result in the same problem once you are opted out of the update, you need to let us know by contacting Customer Support and advising you are opted in to the performance update and which add-on you experienced the problem with. Re-load Train Simulator and attempt to repeat the steps that produced the problem.You should first opt out of the update by repeating the above steps but deleting the text from the Launch Options in Step 5. ![]() Should you run into any problems when loading an add-on whilst opted into the update, you will need to carry out additional steps before contacting Customer Support, as explained below: The next time you click Play, Train Simulator will use the new code and you should see significant improvements to loading times for many add-ons, mostly for those you've purchased from Steam.
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